Terms of Service
Terms of Service
Billing & Account Obligations
1. Customer Obligations
You are required to maintain accurate and up-to-date information on your account, including billing and contact details.
Please ensure you check for any updates or notices we post.
Note: Services are not considered paid or secured until full payment is received.
2. Invoicing, Payments & Reminder Policy
- Invoice Issuance:
Services are invoiced on the billing period start date and are due immediately.
- Day 5 After Due Date:
A payment reminder will be sent. Suspension of services may occur.
- Day 10 After Due Date:
The account will incur the following charges:
- Reminder Fee: $300 per invoice
- Interest on the total outstanding balance
*These charges are final and non-reversible. Autopay is recommended to avoid them.*
- Day 15 After Due Date:
Services will be suspended and further fees will apply:
- Closing Fee: $500 per service
- Blocking Fee: $100 per user
A notice of debt collection and potential data deletion will be included with the reminder.
- Day 20 After Due Date:
Service decommission and data deletion will begin. The following charges will be applied:
- Compensation Fee: $310
- Collection Fee: $100
- Interest on the outstanding account balance
- Legal and attorney fees
- Immediate invoicing for the remainder of the contract period
- Decommission and offboarding fee as outlined in the service agreement
- After Day 30 or Legal Settlement:
If the account is settled through legal means or more than 30 days late, reactivation is subject to approval. If accepted, the following will be required:
- Prepayment for all services for the contract term (usually 1 year)
- Reopening Fee (equal to the closing fee)
- Additional recovery and restart costs (as per new agreement or quote)
